Privacy notice

Who this notice is for

Fire Stopping Manchester is responsible for the personal information you provide when you contact us through this website, by email or by phone. This notice explains how enquiry information is used and how to contact us about it.

Email info@firestoppingmanchesteruk.co.uk or call 0161 410 0584 with a privacy question or request. Please use those details if you need a postal contact for correspondence.

Information you provide

Enquiries can include your name, company, email address, phone number, site location, message and any photographs, drawings or other files you choose to send. Correspondence may also include quotation details, access arrangements and information needed to organise requested work.

Please send only information relevant to the enquiry. Avoid including bank details, identification documents, health information, alarm codes or unnecessary personal information about building users in forms or attachments. You can make an initial enquiry without uploading files.

Why we use it and our lawful bases

We use enquiry details to respond, understand the project, prepare quotations, arrange requested services and keep relevant business correspondence. Where you are asking us to take steps towards a contract with you, or to perform that contract, the basis is contractual necessity.

For business contact correspondence, managing enquiries and protecting our services from misuse, we rely on legitimate interests in running the business and responding to people who contact us. Where records must be kept to meet a legal requirement, the basis is legal obligation. If a particular use depends on consent, you can withdraw that consent for that use. Sending a quotation enquiry does not require you to agree to unrelated marketing.

How website enquiries are delivered

The website is hosted by Hostinger. The enquiry form uses Formspree to receive submissions and deliver them to the business. Our hosting, form and email providers process information as needed to operate those services. Information may also need to be shared with people involved in responding to your project or with professional advisers where necessary.

Formspree describes processing in the United States and other locations in its privacy policy. International processing arrangements and safeguards depend on the provider and service used. Contact us if you need further information about the arrangements applying to your enquiry.

Technical information, maps and external links

Hosting and form services may process technical information such as IP addresses, browser details and request times to deliver the website, prevent spam and maintain security. Some pages contain an embedded Google map. When the map loads, your browser can connect to Google and provide technical information; Google’s own privacy policy and cookie practices apply to that service.

External links take you to services with their own privacy notices. Browser settings can be used to manage cookies and third-party content. You can contact us by phone or email if you prefer not to submit information through the website form.

How long information is kept

Retention depends on why the information is held. Relevant factors include whether an enquiry is still active, whether it becomes a project, the need to retain quotations and installation correspondence, applicable accounting or legal requirements and the need to resolve a complaint or claim. Information should not be kept longer than is needed for those purposes. Contact us about a particular enquiry if you want to ask what is held or request deletion.

Your choices and rights

Depending on the circumstances, you can ask to access or correct your information, request deletion or restriction, object to processing based on legitimate interests, or request a portable copy where that right applies. These rights have conditions and do not always require us to remove records that must be retained for another lawful reason.

Use the email address above to make a request. We may need enough information to confirm your identity and locate the relevant records. Providing enquiry information is voluntary, but without contact details or essential project information we may be unable to respond or prepare a useful quotation. We do not use the website enquiry form to make solely automated decisions about you with legal or similarly significant effects.

Questions or complaints

Please contact Fire Stopping Manchester first if you have a concern about your information. You can also complain to the UK Information Commissioner’s Office: ico.org.uk/make-a-complaint.

This notice applies to website enquiries and related correspondence. It may be updated when the website or the way enquiries are handled changes.